Job Description

Ref No.:19-00048
Location: Austin, New York
Position Type:Direct Placement
Start Date: 04/29/2019
Tailwind Associates, an EOE, has a full time opportunity with our client in Schenectady, NY for a Applications Specialist

Job Description:
As a member of the Training team, the Applications Specialist works closely with new and existing clients, providing customized and detailed training across all of our Client's products. They work closely with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.
  • Promote an atmosphere that encourages collaboration, optimism and dedication within the organization, and with clients.
  • Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels, and ensure that the training plan is meeting the client's needs and goals.
  • Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software.
  • Demonstrate the use of the organization's product suite through the use of remote access tools such as Go To Meeting and Go To Webinar.
  • Lead training webinars available to all current clients.
  • Travel to client locations for on-site group training.
  • Lead training seminars during Organization's Annual Client Summit, held annually.
  • Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM.
  • Collaborate with other training team members to develop new and updated training materials.
  • Contribute to the growth of the department and the company by participating in special projects.
  • Contribute to the development of course materials for the organization.
  • Triage client software issues and troubleshoot or escalate as necessary.

  • Bachelor's Degree.
  • 4+ years' experience in a related field, such as software implementation, technical training, or software support.
  • Training experience, preferably with software through web-based applications.
  • Outstanding interpersonal skills, with a commitment to exceptional customer service.
  • Highly organized and self-motivated.
  • Excellent verbal and written communication skills.
  • A talent for working in a team environment while contributing creative ideas.
  • Ability to learn new software and procedures quickly and independently.
  • Experience with Microsoft Office Suite and CRM software.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online